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Welcome to Jen Klair Kids!
About Jen Klair
In 2001, I began Jen Klair Kids as a Mom who just wanted to stay home
with my two girls and create a business that was something special and
provided "a little bit of luxury for little ones." With my girls
as my inspiration, my husband as my constant supporter and my mother as
a master seamstress, Jen Klair Kids started by making heirloom-quality
chenille baby blankets and pillowcase dresses. We started with only 20
products and now carry over 2000 made by fabulous designers from all over
the world.
This year Jen Klair Kids was asked to be in the 2007 Sundance Film Festival
gifting suite where A-List celebrities are gifted with one of our favorite
products -- a Barefoot Dreams CozyChic throw.
Jen Klair Kids has been featured in a number of magazines like People,
InTouch, Cookie, US Weekly, Child, Junior, OK, Child, Southern Baby and
Pregnancy Magazine. We also had one of our best-selling products ("My
Very Own Fairy Tale" book) on the Today show.
Jen Klair was also honored in 2006 to be one of the business women picked
to be featured in Wes Moss' popular book, "Starting from Scratch:
Secrets from 21 ordinary people who made the entrepreneurial leap."
Celebrity moms & dads who love Jen Klair Kids products include: Brooke
Shields, Courteney Cox, Teri Hatcher, Kate Hudson, Gwen Stefani, Gwyneth
Paltrow, Michelle Williams/Heath Ledger, Milla Jovovich, Camryn Manheim,
Pierce Brosnan, Patricia Arquette, Julia Roberts and Melissa Joan Hart.
We are constantly adding new lines and designers that provide "a
little bit of luxury for little ones." So, check back often and have
fun shopping.
Secure On-Line Ordering
We know there is always a concern with regard to security when shopping on the Internet. We understand your concerns and have a full commitment to provide you with a secure ordering process. When placing an order with Jen Klair Kids, your credit card information is protected by our secure server. You will notice that the web address at the credit card screen begins with https://. This guarantees that the page you are viewing is a secure page. Only Jen Klair Kids can access your personal information, which has been encrypted by the secure server.
Products
We take great pride in all of our products at Jen Klair Kids.
We are an exclusive children's boutique specializing in "a
little bit of luxury for little ones." We search all
over the world for the most luxurious, handcrafted products
for you and your child. Many of the products you will find
at Jen Klair Kids are exclusive to us and cannot be found
anywhere else.
Contact Us
We are located in southern California. We are a web site only...
You may order by phone by calling us toll free (within the
US) at 800-819-8402. If you are outside the US, you may reach
us via email at info@jenklairkids.com.
If you have any questions or comments, please send us an email
at info@jenklairkids.com.
You are also given the opportunity within each product description
to "Ask a question" about that particular product.
We provide customer service via email and will do our best
to answer your question within 24 hours. Our 800# is for phone
orders only.
Press inquiries
Please direct all press inquiries to:
Libby Butler-Gluck
Genesis PR
(ph) 323-644-5536
(fax) 323-927-1910
Corporate office address:
Jen Klair Kids, Inc.
33175 Hwy 79, Suite A234
Temecula, CA 92592
Returns and exchanges
We want you to be completely satisfied with your purchase. If you are
not satisfied, you may return your purchase in its unused condition within
14 days of receipt for a full refund (less shipping). Items received after
14 days and up to 30 days will be issued a store credit. We do not accept
returns on items after 30 days.
PLEASE NOTE: We do not accept returns on custom, made to order, worn,
damaged or sale items. Custom and made to order items include couture
dresses, cribs, bedding and furniture. If you must return a made to order
item, you will be responsible for a 25% restocking fee.
If your item meets the requirements for an authorized return, please send
it to:
Jen Klair Kids
Attn: Returns dept.
33175 Hwy 79S, #A234
Temecula, CA 92592
Please allow up to 14 days for your account to be credited once we receive
the return. Please make sure your package is sent insured with signature
required as we cannot be responsible for packages that are not received
by our returns department.
If you send an item back to us that does not meet the return requirements
or it is damaged or worn, we reserve the right to send it back to you
at your expense.
If you need to exchange your order for any reason (unless we are at fault),
you will be responsible for return shipping charges.
Furniture – payment and shipping times
All custom crib, bedding and furniture orders must be paid
in full upon placing your order. Due to the great detail taken
to make these items, if you wish to cancel a custom order,
you will need to do so within 24 hours in which the order
was placed. After this 24-hour grace period, we are unable
to cancel the order and it is non-refundable. Please make
note of shipping time estimates within each product description.
We cannot guarantee an exact delivery date, but we state an
estimated shipping time frame given to us by the manufacturer
or designer. Our cribs and furniture are shipped via local
freight services. Please make sure you inspect the boxes upon
delivery and note any damages immediately to the driver and
contact us right away at 951-265-6230. Do not let the driver
leave until any damage is documented.
Checking status of order
If you need to check the status of an order or make changes to an order
you just placed, please do not call the toll-free number. All inquiries
need to be sent via email to: info@jenklairkids.com
Please include your full name, order number and contact information so
we can properly research your order status or make changes to your order.
If your order has already been shipped, we will be unable to make any
changes at that time.
Click Here for Shipping
Rates
Payment
We accept MasterCard, Visa, American Express and Discover.
Gift wrap/Packaging
A beautifully wrapped gift is an important part of gift giving. We have
a lovely signature gift box for your gift wrapping needs. Gifts are wrapped
with designer tissue and placed in a premium white gift box with our signature
logo seal, and tied with a satin ribbon (for an additional $6.95). A handwritten
gift card will be placed with the box with your message. You will be offered
the option of Gift wrap on the first page of Checkout when you are reviewing
your order. Please Note: some larger items will not have gift wrapping
service available. Click
here to see our signature gift box.
Copyright
All content and images at www.jenklairkids.com is protected
by copyright, trademark and intellectual property law and
is meant for your personal, non-commercial use.
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