About Us

We are located in California. We are a web site only.

Questions -- Customer service inquires, order status and general questions are answered via email. Email inquiries are usually answered the same day. However, inquiries made over the weekend or holidays may be answered the following business day. Please email us at: info@jenklairkids.com
Please note: We usually monitor our email messages 7 days a week. If your request is urgent, please make note of that in the subject area and we will do our best to get back to you ASAP. Thank you.

Please direct all media inquiries to:

We do not accept returns on custom, special order, made to order or sale items.

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your purchase in its unused condition within 14 days of receipt for a full refund (less shipping). Please email us for a return authorization (RA) number to keep track of your return.

If you send an items(s) back that is not a returnable item, it will be returned to you at your expense. We are very strict about our policy on sale items being non-returnable. Many of our sale items are the last ones we have in stock and once it is ordered and shipped, it is permanently removed from our site and cannot be resold if we receive it back.

If you are sending back an items(s) that is returnable, please make sure you ship it insured with signature required as we cannot be responsible for returns that we do not receive. Items received after 14 days and up to 30 days will be issued a store credit. We do not accept returns on items after 30 days.

Custom and made to order items include pillowcase dresses, couture dresses, cribs, bedding and furniture. If you must return a made to order item, you will be responsible for a 25% restocking fee or more, depending on the manufacturer's policy.

If you need to exchange your order for any reason (unless it is an error on our part), you will be responsible for return shipping charges. We recommend ordering the item you would like in exchange on the web site to insure its availability. Then, send the return item back for a refund. If you choose not to place your reorder before sending the item back, we will email a coupon code to you when we receive your exchange item.

If your order ships from our store and it is not shipped directly from one of our designers, you will receive an email notification with USPS or UPS tracking details after your order ships. If your order ships from one of our designers, we may not receive tracking details right away for your package.
If you need to check the status of an order or make changes to an order you just placed, please do not call the toll-free number. All inquiries need to be sent via email to: orders@jenklairkids.com

Please include your full name, order number and contact information so we can properly research your order status or make changes to your order. If your order has already been shipped, we will be unable to make any changes at that time.

We accept MasterCard, Visa, American Express and Paypal.
All custom crib, bedding and furniture orders must also be paid in full upon placing your order. Due to the great detail taken to make these items, if you wish to cancel a custom order, you will need to do so within 24 hours in which the order was placed. After this 24-hour grace period, we are unable to cancel the order and it is nonrefundable. Please make note of shipping time estimates within each product description. We cannot guarantee an exact delivery date, but we state an estimated shipping time frame given to us by the manufacturer or designer.

A beautifully wrapped gift is an important part of gift giving. We have lovely signature fabric gift bags for your gift wrapping needs. All orders are wrapped with designer tissue if you do not select a gift bag or wrapping. A handwritten gift card can be placed with the box with your message. You will be offered the option of Gift wrap on the first page of Checkout when you are reviewing your order. Please Note: some larger items or items shipping from our designers will not have gift wrapping service available.

Most orders of in-stock items will ship within 3-5 days from the date of order. If you select Express as your delivery option, your order will usually ship within 1-2 days from the date of order. Please allow 3-5 days for shipping on all international orders. We cannot guarantee delivery times and some items may be shipping directly from the designer on their time frame.

Please make note in the item description if there is an estimated shipping time (i.e., please allow 2-3 weeks for shipping). This is the estimated shipping time and it is not a guarantee that the item will be shipped within this time frame. If there is an unexpected delay, we will contact you right away. Most items will ship within or before this estimated shipping time.

We usually ship via USPS Priority Service and will send a shipping notification via email when your order ships.

If your order is over $200.00, please be aware that we may request a signature for delivery.

Please allow 4-7 days for shipping on all international orders as we must hand deliver your package to the USPS. We cannot accept non-US credit cards at this time. We have been successful in receiving authorizations on some Canadian and UK credit cards though. You may include your credit card information and we will contact you via email if we cannot receive an approval.

We now accept paypal as a payment option for our international customers. Please select paypal as your payment option at checkout and you will be automatically directed to the secure paypal site. As soon as we receive confirmation that your paypal payment was received successfully, your order will be processed on our end.

We cannot be responsible for duty charges or fees that may incur when the package is received in another country. If you are sending a gift to an international recipient, please be aware that duty or fees may be requested on their end. By law, we are required to state the purchase amount as the estimated value on the customs forms and cannot adjust that for any reason.

We know there is always a concern with regard to security when shopping on the Internet. We understand your concerns and have a full commitment to provide you with a secure ordering process. When placing an order with Jen Klair Kids, your credit card information is protected by our secure server. You will notice that the web address at the credit card screen begins with https://. This guarantees that the page you are viewing is a secure page. Only Jen Klair Kids can access your personal information, which has been encrypted by the secure server.

All content and images at www.jenklairkids.com is protected by copyright, trademark and intellectual property law and is meant for your personal, non-commercial use.

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