Terms and Conditions

SHIPPING SCHEDULE:
Most orders of in-stock items will ship within 2-3 business days from the date of order. If you select UPS Air as your delivery option, your order will usually ship within 1-2 business days from the date of order. Please allow 3-5 days for shipping on all international orders. We cannot guarantee delivery times and some items may be shipping directly from the designer on their time frame.

Please make note in the item description if there is an estimated shipping time (i.e., please allow 2-3 weeks for shipping). This is the estimated shipping time and it is not a guarantee that the item will be shipped within this time frame. If there is an unexpected delay, we will contact you right away. Most items will ship within or before this estimated shipping time.

We use UPS Ground to ship most of our packages, except for our large items. Please allow up to 7 business days for delivery once you have received your shipping notification. If you need your package sooner, we offer 2nd Day and 3rd Day service through UPS at an additional charge. We do not ship to PO Boxes.

FREE SHIPPING OFFER (on orders over $100 -- furniture surcharges excluded): If you qualify for our limited time offer of free shipping and return or exchange your purchase for any reason, shipping charges will be deducted from your refund or exchange.

HAWAII and ALASKA customers -- you must select 2 Day Air as your shipping option or we will make that adjustment before processing your order.

If your order is over $200.00, please be aware that we may request a signature for delivery.

INTERNATIONAL CUSTOMERS -- Please allow 3-5 days for shipping on all international orders. We cannot accept non-US credit cards at this time. We have been successful in receiving authorizations on some Canadian and UK credit cards though. You may include your credit card information and if we cannot receive an authorization, we will send you a paypal invoice.
You have the option of paying via paypal to email address: klaircentral@mac.com. If we do not receive a paypal payment within 3 business days, the order will be canceled. If we cannot verify billing or address details, we have the right to cancel your order.
We cannot be responsible for duty charges or fees that may incur when the package is received in another country. If you are sending a gift to an international recipient, please be aware that duty or fees may be requested on their end. By law, we are required to state the purchase amount as the estimated value on the customs forms and cannot adjust that for any reason.

PAYMENT:
Please note that we must collect payment for your order after it is placed. We accept MC, Visa and Discover.

All custom crib, bedding and furniture orders must also be paid in full upon placing your order. Due to the great detail taken to make these items, if you wish to cancel a custom order, you will need to do so within 24 hours in which the order was placed. After this 24-hour grace period, we are unable to cancel the order and it is nonrefundable. Please make note of shipping time estimates within each product description. We cannot guarantee an exact delivery date, but we state an estimated shipping time frame given to us by the manufacturer or designer.

RETURNS AND EXCHANGES:
WE DO NOT ACCEPT RETURNS ON CUSTOM, SPECIAL ORDER, MADE TO ORDER OR SALE ITEMS. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your purchase in its unused condition within 14 days of receipt for a full refund (less shipping). Please make sure you send the item back to us insured with signature required as we cannot be responsible for returns that we do not receive. Items received after 14 days and up to 30 days will be issued a store credit. We do not accept returns on items after 30 days.
Custom and made to order items include pillowcase dresses, couture dresses, cribs, bedding and furniture. If you must return a made to order item, you will be responsible for a 25% restocking fee or more, depending on the manufacturer's policy.
If you need to exchange your order for any reason (unless it is an error on our part), you will be responsible for return shipping charges. We recommend ordering the item you would like in exchange on the web site to insure its availability. Then, send the return item back for a refund. If you choose not to place your reorder before sending the item back, we will email a coupon code to you when we receive your exchange item.

Secure On-line Ordering:
We know there is always a concern with regard to security when shopping on the Internet. We understand your concerns and have a full commitment to provide you with a secure ordering process. When placing an order with Jen Klair Kids, your credit card information is protected by our secure server. You will notice that the web address at the credit card screen begins with https://. This guarantees that the page you are viewing is a secure page. Only Jen Klair Kids can access your personal information, which has been encrypted by the secure server.

Thank you for shopping with us at Jen Klair Kids!