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Terms and Conditions

PLEASE READ CAREFULLY!

FREE SHIPPING ON ORDERS $100+ everyday (regular service within the US).

Shipping:
Most orders of in-stock items will ship within 3-5 business days from the date of order. If you select Express as your delivery option, your order will usually ship within 1-2 business days from the date of order. Please allow 3-5 days for shipping on all international orders (if all items are in stock). We cannot guarantee delivery times and some items may be shipping directly from the designer on their time frame.

Please note: we usually hold an order to ship complete if all items are not ready to ship. If you select express shipping, we will try our best to ship the order as ready (US orders only). If you have multiple items and some are custom or made to order, we will hold the order to ship complete.

If you need your order by a certain date, please make note of this in the "special instructions" box at checkout.

Please make note in the item description if there is an estimated shipping time (i.e., please allow 2-3 weeks for shipping). This is the estimated shipping time and it is not a guarantee that the item will be shipped within this time frame. If there is an unexpected delay, we will contact you right away. Most items will ship within or before this estimated shipping time.

International orders:
We are happy to ship internationally. But, we ship all international orders complete even if you select Express. If you order multiple items and an item is custom made, we will hold the other items in your order until we receive the custom item to ship the order complete. Thank you for understanding. We cannot be responsible for duty charges or fees that may incur when the package is received in another country. If you are sending a gift to an international recipient, please be aware that duty or fees may be requested on their end. By law, we are required to state the purchase amount as the estimated value on the customs forms and cannot adjust that for any reason.

Return Policy:
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your purchase in its unused condition within 14 days of receipt for a full refund (less shipping).

WE DO NOT ACCEPT RETURNS ON CUSTOM, SPECIAL ORDER, MADE TO ORDER OR SALE ITEMS.

If you send an items(s) back that is not a returnable item, it will be returned to you at your expense. We are very strict about our policy on sale items being non-returnable. Many of our sale items are the last ones we have in stock and once it is ordered and shipped, it is permanently removed from our site and cannot be resold if we receive it back.

Secure On-line Ordering:
We know there is always a concern with regard to security when shopping on the Internet. We understand your concerns and have a full commitment to provide you with a secure ordering process. When placing an order with Jen Klair Kids, your credit card information is protected by our secure server. You will notice that the web address at the credit card screen begins with https://. This guarantees that the page you are viewing is a secure page. Only Jen Klair Kids can access your personal information, which has been encrypted by the secure server.

FREE SHIPPING ON ORDERS $100+ everyday (regular service within the US).

ALL SALE ITEMS ARE FINAL SALE.

PLEASE ALLOW 3-5 DAYS FOR SHIPPING ON IN-STOCK ITEMS UNLESS YOU SELECT EXPRESS.

Thank you for shopping with us and have a great day!

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